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Privacy Policy

Last Updated: April 2025

This Privacy Policy describes how we collect, use, and protect your personal information when you use our service.

1. Overview

Our service, operated by Eper Apps Ltd ("we", "us", or "our"), located in Saskatchewan, Canada, provides voice calling services. This policy applies to all users of our service worldwide.

2. Information We Collect

We collect: (a) Phone numbers you dial and call durations; (b) Email address and account information; (c) Payment information (processed securely via Stripe); (d) Technical data including IP addresses and cookies; (e) Usage data and service analytics. This information is collected when you use our service, create an account, or make payments.

3. How We Use Your Information

We use your information to: (a) Provide and maintain our service; (b) Process your payments; (c) Detect and prevent fraud; (d) Improve our service; (e) Communicate with you about service updates; (f) Comply with legal obligations. We process your data based on contract performance, legal obligations, and legitimate business interests.

4. Information Sharing

We share information with: (a) Twilio - to facilitate voice calls; (b) Stripe - for payment processing; (c) Service providers - for analytics and service improvement; (d) Legal authorities - when required by law. We ensure these third parties maintain appropriate security standards.

5. Data Storage and Security

We store your data securely in Canada and other jurisdictions as necessary. We retain your information for as long as needed to provide our service, comply with legal obligations, resolve disputes, and enforce agreements. We implement appropriate technical and organizational measures to protect your data.

6. Cookies and Tracking

We use cookies for authentication and service functionality. You can control cookies through your browser settings, but this may affect service functionality.

7. Your Rights

You have rights to: (a) Access your data; (b) Correct inaccurate data; (c) Request deletion of your data; (d) Object to processing; (e) Data portability. Contact us to exercise these rights. Note that some rights may be limited by legal requirements or service necessity.

8. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where required.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect data from children under 13. If we learn we have collected such data, we will take steps to delete it.

10. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or service notification. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this policy or your data, contact us at: support@eperapps.com. If you're in the EU, you have the right to lodge a complaint with your local data protection authority.